Shipping Policy

At Wotolux, we want every order to arrive safely and with clear expectations around processing and delivery.

If you have any questions about shipping, tracking, or your order status, please contact our customer support team.

Email: service@wotolux.com
Phone: +1 (251) 231-9935

1. Order Processing Time

Orders are typically processed within 2–7 business days before shipment.

Business days are Monday through Friday, excluding weekends and public holidays.

Processing may take slightly longer during holidays, promotional periods, or when additional order verification is required.

2. Shipping Methods & Delivery Estimates

We currently offer the following shipping options:

Standard Shipping — Free

Estimated transit time:

21–30 business days after shipment

Expedited Shipping — Paid

Estimated transit time:

7–15 business days after shipment

Expedited shipping charges vary depending on the destination, package size, and weight. Any applicable shipping fee will be shown at checkout.

Estimated Total Delivery Time

Total delivery time includes both order processing and shipping transit time.

Standard Shipping:
Approximately 23–37 business days

Expedited Shipping:
Approximately 9–22 business days

These timeframes are estimates rather than guaranteed delivery dates.

Occasional delays may occur because of customs inspections, carrier disruptions, severe weather, holidays, remote delivery locations, or other circumstances outside our control.

3. Shipping Carriers

Depending on your destination and package details, orders may be shipped with carriers such as:

UPS
FedEx
DHL

The carrier used for your order may vary based on product type, package size, destination, and shipping method.

Once your order ships, we will send you a shipping confirmation email with tracking information when available.

4. Delivery Areas

United States

We ship to all 50 U.S. states.

Additional shipping charges may apply to non-contiguous locations such as Alaska and Hawaii. If applicable, these charges will be shown at checkout or confirmed before shipment.

Other Countries

If you are located outside the United States or United Kingdom, please contact us before placing your order to confirm shipping availability.

Email: service@wotolux.com
Phone: +1 (251) 231-9935

5. Taxes, Duties & Additional Fees

For orders shipped to the United States, applicable customs duties and import taxes are included in the order price or covered by Wotolux. Customers should not be required to pay additional customs duties or import taxes upon delivery.

If you are unexpectedly asked by a carrier or customs authority to pay an additional import-related charge, please contact service@wotolux.com before making payment so our team can assist you.

Currency & Bank Fees

The final currency and total amount payable will be shown at checkout before your order is completed.

Your bank, card issuer, or payment provider may charge foreign transaction or currency conversion fees. These fees are determined by your financial institution and are not collected by Wotolux.

6. Order Cancellations

Orders may be canceled for a full refund before they have been shipped.

Once an order has been dispatched or is already in transit, it can no longer be canceled.

If you need to cancel an order, please contact us as soon as possible:

Email: service@wotolux.com
Phone: +1 (251) 231-9935

We cannot guarantee that a cancellation request can be completed if the order has already entered the shipping process.

7. Shipping Address Changes

Please review your shipping address carefully before completing your order.

If you need to make a change, contact us within 24 hours of placing your order.

Once the package has shipped, we may no longer be able to update or redirect the delivery address.

Customers are responsible for providing a complete and accurate shipping address at checkout.

8. Incorrect or Incomplete Addresses

Wotolux is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information provided at checkout.

If an order is returned because of an incorrect address, additional shipping charges may apply if the order needs to be shipped again.

If you notice an address error, please contact us as soon as possible.

9. Lost Packages

If your tracking information suggests that your package may have been lost in transit, please contact us.

Email: service@wotolux.com
Phone: +1 (251) 231-9935

We will review the tracking information and work with the carrier to investigate the shipment.

If the package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.