Shipping Policy

At Wotolux, we aim to provide a reliable and transparent shipping experience for every order.

Please read this Shipping & Delivery Policy carefully before placing your order. If you have any questions about shipping, delivery, or your order status, please contact us at service@wotolux.com.

Once your order has been processed, it will be shipped through one of our selected delivery partners to help ensure safe handling and delivery to your address.

1. Order Processing Time

All orders are processed within 2–6 business days before shipment.

Business days are Monday through Friday, excluding weekends and public holidays.

Please note that processing times may vary during holidays, promotional periods, or when additional order verification is required.

2. Shipping Methods & Estimated Transit Time

Wotolux currently offers the following shipping options:

Standard Shipping — Free

Estimated Transit Time: 21–35 business days after shipment.

Expedited Shipping — Paid

Estimated Transit Time: 7–15 business days after shipment.

Expedited shipping charges may vary depending on the destination, package size, and weight. Applicable shipping charges will be displayed at checkout.

Estimated Total Delivery Time

Total delivery time includes both order processing time and shipping transit time.

Standard Shipping:
Approximately 23–41 business days

Expedited Shipping:
Approximately 9–21 business days

Please note that delivery estimates are provided for reference and are not guaranteed delivery dates.

Unexpected delays may occur due to customs clearance, carrier delays, severe weather, public holidays, remote delivery locations, or other circumstances outside our reasonable control.

3. How Will My Order Be Shipped?

Orders may be shipped using reliable carriers such as:

UPS
DHL
FedEx

The actual carrier used may vary depending on your destination, package size, product type, and shipping method.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

4. Delivery Areas

We currently provide shipping services to the following countries:

United States

We ship to all 50 U.S. states.

For non-contiguous areas such as Alaska and Hawaii, additional shipping charges may apply. Any applicable charges will be displayed at checkout or communicated before shipment.

United Kingdom

We offer free standard shipping to eligible addresses in the United Kingdom.

Other Countries

For destinations outside the United States and United Kingdom, please contact us before placing your order to confirm shipping availability.

Email: service@wotolux.com

5. Duties, Taxes & Additional Fees

Sales Taxes

Applicable sales taxes, where required, may be calculated and displayed during checkout before payment.

Customs Duties & Import Taxes

For international shipments, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country's customs or local authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Wotolux does not control customs charges and cannot predict the exact amount that may be assessed by local authorities.

Currency & Bank Fees

The final transaction currency and total amount payable will be displayed at checkout before you complete your purchase.

Your bank, card issuer, or payment provider may charge currency conversion fees, foreign transaction fees, or other payment-related fees. These charges are determined by your financial institution and are not collected by Wotolux.

6. Order Cancellations

Orders may be canceled for a full refund before they have been dispatched.

Once an order has been shipped or is already in transit, it can no longer be canceled.

If you would like to request a cancellation, please contact us as soon as possible at:

service@wotolux.com

We cannot guarantee that a cancellation request can be completed if the order has already entered the shipping process.

7. Shipping Address Changes

Please review your shipping information carefully before submitting your order.

If you need to change your shipping address, please contact us within 24 hours of placing your order.

Once a package has been shipped or entered transit, we may be unable to change or redirect the delivery address.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

8. Incorrect or Incomplete Shipping Addresses

Wotolux is not responsible for delivery failures, delays, or additional shipping costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If a package is returned to us because of an incorrect or incomplete shipping address, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

9. Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at service@wotolux.com.

We will review the shipping information and work with the applicable carrier to investigate the issue.

If the package is confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.