Contact Us
Thank you for visiting Wotolux.
If you have any questions about our products, orders, shipping, returns, payments, installation, or other services, please feel free to contact our customer support team.
We aim to respond to most inquiries within 1 business day.
If you do not receive a reply, please check your spam or junk mail folder.
Customer Support
Email:
service@wotolux.com
Phone: +1 (251) 231-9935
Service Hours:
9:30 AM – 6:30 PM (GMT+8)
Monday – Friday
Excluding weekends and public holidays
Order Support
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Depending on your inquiry, it may also be helpful to include:
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Product name
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Order number
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Photos or videos of the product
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Photos of the packaging
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A brief description of the issue
For return requests, please contact us before sending any item back.
Product & Installation Questions
If you have questions about product dimensions, materials, finishes, electrical specifications, installation, or compatibility, please contact us before placing your order.
Our customer support team will do our best to provide the product information available to help you make an informed purchase.
Shipping & Delivery Questions
For questions about:
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Order processing
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Shipping status
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Tracking
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Delivery times
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Address changes
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Lost or delayed packages
please email us at:
Please include your order number when applicable.
Returns & Refunds
If you would like to request a return, exchange, or refund, please contact our customer support team within the applicable return period.
Do not send any product back without prior return authorization.
The appropriate return address may vary depending on the product, order, and delivery location.
For full details, please review our Refund & Return Policy.
Business & Project Inquiries
For interior designers, contractors, hospitality projects, commercial projects, bulk orders, or other business inquiries, please contact us at:
Please include relevant project details, product requirements, quantities, and timelines where possible.
Company Information
Brand:
Wotolux
Legal Company Name:
Tyton Home Tech Limited
Registered Office:
Room B, 15/F, Kin Hing Industrial Building
17-23 Shek Kin Street
Kwai Chung, New Territories
Hong Kong
Website:
wotolux.com
Customer Support Email:
service@wotolux.com
Phone: +1 (251) 231-9935