Refund policy

At Wotolux, we want you to feel confident when shopping with us. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy applies to eligible physical products purchased directly from wotolux.com, subject to the terms and conditions below.

1. Return Reasons & Cost Responsibility

Defective, Damaged, or Incorrect Items

If your item arrives with a manufacturing defect, is damaged during transit, or is different from the item you ordered, please contact us as soon as possible.

Once the issue has been reviewed and confirmed, Wotolux may provide an appropriate solution, including:

Replacement parts
A replacement product
An exchange
A full refund

For approved returns involving verified defects, shipping damage, or incorrect items, Wotolux will cover the applicable return shipping costs.

Personal Reasons / Buyer's Remorse

If you would like to return an item for personal reasons, including but not limited to:

Changing your mind
No longer needing the product
Not liking the style
Ordering the wrong size
Ordering the wrong color or finish

the customer is responsible for the return shipping costs.

A 10% restocking fee will also apply to approved returns made for personal reasons.

2. Return Eligibility

To be eligible for a return or exchange:

Your return request must be submitted within 30 days of receiving the item.
The product must be in the same condition as when it was received.
The product must be unused and uninstalled.
The product must not have been assembled, modified, altered, or customized after delivery.
All original parts, accessories, hardware, manuals, and documentation must be included.
The product should be returned in its original packaging whenever reasonably possible.
You must provide your order number or other valid proof of purchase.

Items that do not meet these conditions may be refused or may not qualify for a full refund.

3. Return Fees

Defective, Damaged, or Incorrect Items

For returns approved because of a verified product defect, shipping damage, or incorrect item:

No restocking fee will be charged.
Wotolux will cover the approved return shipping costs.
An appropriate replacement, exchange, repair solution, or refund will be provided depending on the circumstances.

Personal-Reason Returns

For approved returns made for personal reasons:

The customer is responsible for return shipping costs.
A 10% restocking fee based on the actual product purchase price will be deducted from the refund.

The restocking fee helps cover inspection, handling, repackaging, and restocking costs.

4. How to Request a Return

Step 1 — Contact Wotolux

Email us at:

service@wotolux.com

within 30 days of receiving your order.

Please include:

Your order number
The product you wish to return
The reason for the return
Photos or videos where applicable

For damaged, defective, or incorrect products, we may request additional photos or videos to help us assess the issue.

Step 2 — Return Authorization

Our customer service team will review your request and confirm whether the item is eligible for return.

If the return is approved, we will provide you with return instructions and the correct return address.

Where applicable, we may also provide an RMA (Return Merchandise Authorization) number.

Step 3 — Return the Product

Once your return has been authorized, please follow the return instructions provided by our customer service team.

Do not send any product back before receiving return authorization from Wotolux.

Unauthorized returns may be refused or may cause delays in processing your refund.

5. Return Address

Wotolux does not use one universal return address for all orders.

The appropriate return location may vary depending on:

Product type
Order details
Delivery destination
Warehouse availability

Once your return request has been approved, our customer service team will provide you with the correct return address and return instructions.

Please do not send returns to our registered office.

Our registered office is not a return warehouse and does not accept customer returns.

6. Refund Processing

Once your returned item has been received, it will be inspected.

We will notify you whether your refund has been approved.

Approved refunds are normally processed within 5 business days after the return has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that after Wotolux issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

7. Order Changes & Cancellations

Orders may be modified or canceled for a full refund before they have been dispatched.

If you need to cancel or modify your order, please contact us as soon as possible at:

service@wotolux.com

Once an order has been processed for shipment, dispatched, or marked as In Transit, it can no longer be canceled.

If a customer refuses delivery after an order has already been shipped, the customer may be responsible for shipping, return shipping, carrier, or handling costs resulting from the refusal.

8. Non-Returnable Items

We may not accept returns for:

Items without valid proof of purchase
Return requests made more than 30 days after delivery
Products that have been installed
Products that have been assembled
Products that have been modified or altered
Products damaged due to improper installation
Products damaged due to misuse or improper handling
Products with scratches, marks, or damage caused after delivery
Products missing original parts, accessories, or important components

Custom-made, made-to-order, or personalized items may also be subject to additional return restrictions where clearly disclosed before purchase.

9. Damaged Items Upon Arrival

Please inspect your order after delivery.

If your product arrives damaged, please contact us within the 30-day return period.

Send your request to:

service@wotolux.com

Please include:

Your order number
Photos of the product
Photos showing the damaged area
Photos of the outer packaging
A brief description of the problem

Once the issue has been reviewed and confirmed, we may provide replacement parts, a replacement fixture, an exchange, or a refund depending on the circumstances.

10. Defective Products

If you believe your product has a manufacturing defect, please contact us and provide your order number together with photos or videos showing the issue.

We may ask for additional information to determine whether the problem relates to:

Manufacturing
Installation
Electrical compatibility
Shipping damage
Product misuse

If a manufacturing defect is confirmed, we will provide an appropriate resolution in accordance with this policy and our warranty terms.

11. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us at:

service@wotolux.com

Please provide:

Your order number
Photos of the product received
Photos of the product label or packaging where applicable

Once the issue has been verified, we will arrange an appropriate replacement, exchange, or refund.

12. Two-Year Warranty

Wotolux products are covered by a 2-year warranty against eligible manufacturing defects.

This warranty does not cover:

Normal wear and tear
Improper installation
Incorrect electrical installation
Misuse or abuse
Accidental damage
Unauthorized modification
Damage caused by improper maintenance
Damage caused by use inconsistent with product instructions

Wotolux reserves the right to request photos, videos, installation details, or other reasonable evidence when reviewing a warranty claim.

Depending on the nature of the issue, the warranty solution may include:

Replacement parts
Product replacement
Another appropriate remedy

13. UK, EU & International Consumer Rights

Customers located in the United Kingdom, European Union, and other jurisdictions may have additional rights under applicable local consumer protection laws.

Nothing in this Refund & Return Policy is intended to limit or exclude any statutory rights that cannot legally be waived or restricted.

Where applicable consumer law provides customers with greater protection than this policy, the applicable legal requirements will take precedence.