Frequently Asked Questions
Find answers to common questions about ordering, payment, shipping, returns, products, and customer support at Wotolux.
What is Wotolux?
Wotolux is an online lighting store focused on modern, stylish, and practical lighting for everyday spaces.
Our collection includes chandeliers, pendant lights, wall lights, ceiling lights, ceiling fans, outdoor lighting, and more. We work with selected manufacturers and suppliers to offer lighting products that balance design, functionality, quality, and value.
Where is Wotolux based?
Wotolux is operated by Tyton Home Tech Limited, based in Hong Kong.
Our products may be fulfilled from different production or logistics locations depending on the item and destination.
For questions about products or orders, please contact us at:
Email: service@wotolux.com
How do I place an order?
To place an order:
- Browse our collections and select the product you would like to purchase.
- Choose the available size, finish, color, or other options where applicable.
- Add the item to your cart.
- Proceed to checkout and enter your shipping information.
- Select your preferred payment method and complete your order.
Once your order has been successfully placed, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at service@wotolux.com.
We will do our best to assist before your order has entered processing, production, or shipment.
Once an order has been processed, customized, or shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, and other payment options supported by our checkout.
The exact payment options available may vary depending on your location.
How do I use a discount code?
Enter your discount code in the designated discount field during checkout.
Only valid and eligible discount codes will be applied. Unless otherwise stated, multiple discount codes may not be combined on the same order.
Do you offer free shipping?
Shipping availability, shipping methods, and applicable fees depend on the product and delivery destination.
If free shipping is available for your order, it will be shown on the product page, cart, or checkout page.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You can also visit our Track Your Order page to check the latest available shipping status.
Please note that tracking information may take some time to update after the package has been handed over to the carrier.
Why hasn't my tracking information updated?
Tracking information may not update immediately.
For international shipments, tracking may remain unchanged while the package is in transit, undergoing customs processing, or being transferred between shipping partners.
Please allow some time for the tracking system to update.
If there has been no tracking update for an extended period, please contact us at service@wotolux.com.
My tracking says delivered, but I cannot find my package. What should I do?
If your package shows as delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Checking with household members or neighbors.
- Reviewing the tracking information for delivery notes.
- Contacting the shipping carrier directly.
If you still cannot locate your package, please contact us and we will assist you in reviewing the shipment.
What is your return policy?
Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
Returned products should generally be:
- Unused
- Uninstalled
- Undamaged
- In their original packaging
Please review our Refund Policy for complete return conditions.
How do I request a return?
Please contact us at service@wotolux.com before returning any product.
When contacting us, please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos of the product and packaging, if requested
Once your return request has been reviewed, our customer service team will provide the appropriate return instructions and return address.
Please do not return products to our company address or the original shipping address unless instructed by our customer service team.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at service@wotolux.com and provide:
- Your order number
- Product name
- A description of the issue
- Clear photos or videos showing the product, packaging, and damage or incorrect item
Our customer service team will review the information and work with you on an appropriate solution.
How long do refunds take?
Once an approved return has been received and inspected, we will process the refund according to our Refund Policy.
After a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.
Are bulbs included with your lighting fixtures?
Bulb inclusion varies by product.
Please check the individual product page under the product details or specifications section to confirm whether bulbs are included.
Are your lights suitable for use in the United States?
Products offered for the U.S. market are selected or configured with U.S. residential use in mind.
Please review the voltage, bulb base, wiring requirements, dimensions, and installation information shown on the individual product page before ordering.
If you are unsure whether a product is suitable for your space or electrical system, please contact us before placing your order.
Are your lights dimmable?
Some products are dimmable, while others are not.
Dimming compatibility may depend on the fixture, bulb, LED driver, and wall dimmer being used.
Please check the individual product specifications or contact us if you need help confirming whether a particular fixture is dimmable.
Do you provide installation instructions?
Installation information is available for many of our products.
Because lighting fixtures involve electrical connections, we recommend installation by a qualified electrician in accordance with applicable local electrical codes.
If you need additional installation information for a specific product, please contact us with the product name or product link.
Will the product look exactly the same as the photos?
Minor variations may occur depending on materials, finishes, lighting conditions, manufacturing processes, and screen settings.
Natural materials such as stone, marble, alabaster, wood, or handcrafted finishes may show variations in color, texture, pattern, or veining.
These natural variations are part of the character of the material and are not necessarily considered defects.
Can you customize a lighting fixture?
Customization may be available for selected products.
Depending on the fixture, customization options may include:
- Suspension cord length
- Chain length
- Downrod length
- Finish or color
- Fixture dimensions
- Multi-light configurations
Please contact service@wotolux.com with the product link and your requirements.
Our team will confirm whether customization is available before you place your order.
Do you accept bulk or project orders?
Yes. We welcome inquiries for larger residential, commercial, hospitality, and interior design projects.
For project or bulk-order inquiries, please provide:
- Product links
- Required quantities
- Delivery location
- Desired delivery timeline
- Any customization requirements
Please send your inquiry to service@wotolux.com.
Do you offer promotions or discount codes?
Wotolux may occasionally offer promotional pricing or discount codes.
Available promotions may be displayed on our website or communicated through email.
Promotions may be subject to specific dates, product exclusions, minimum purchase requirements, or other terms.
Can I use more than one discount code?
Unless otherwise stated, only one discount code may be applied to an order.
How can I contact Wotolux?
You can contact our customer service team by email:
If your inquiry is related to an existing order, please include your order number so that we can assist you more efficiently.
How quickly will I receive a response?
We aim to respond to customer inquiries as soon as reasonably possible during business days.
Response times may be longer during weekends, public holidays, or periods of high inquiry volume.